Service Desk Officer

What you’ll love about the opportunity:

Based in our Brisbane Head Office, an opportunity has arisen for a Service Desk Officer to join our dedicated IT department. This role will see you support our business across a range of technologies including Windows, MS Office, Active Directory, SCCM, Video Conferencing, VPN and Azure Virtual Desktop (to name a few!). You will also be trained and provide support to our people in a range of internally built systems. 

You will be an essential member of a team providing exceptional L1/2 support and service to the business via the NTI Service Desk. 

Key responsibilities include:

• Deliver proactive L1/2 support and customer service both over the phone and face to face
• Create and manage user accounts, mailboxes and system access
• Troubleshooting end-user devices (laptops/mobiles/tablets) and applications (Windows, Office, Telephony, VPN etc.)
• Build, assignment and asset management of end-user equipment – Laptops, Mobiles, tablets, peripherals
• Monitoring and maintaining end-user security software
• Manage application deployments, software version control and configuration
• On occasion visiting other NTI sites to support staff and work through local issues
• Contribute to continual improvement through process and documentation development and review.
• Support and contribution to wider IT projects and initiatives
• Participate in our on-call 24/7 roster

What we’ll love about you:

 You are a natural problem solver with an intrinsic customer-centric approach. You have a positive and proactive mindset and can manage conflicting priorities whilst providing exceptional service. 

In addition, you will have: 

• Ideally, experience working in a service desk environment
• Excellent attention to detail and accuracy
• A tertiary qualification in IT or related discipline (desirable but not essential)

Please note, this role will be required to work physically in the office between the hours of 7am to 7pm. 

What to expect when you’re a part of the NTI family:

 NTI is a market leader in the specialist insurance industry, boasting over 50 years’ experience, and backed by two of Australia’s largest insurers (CGU and Vero). As the recent recipient of the 2022 Australian HR Awards Employer of Choice we are committed to being a Best Employer of the Best People and as such, we offer: 

• A real and tangible commitment to your development and ongoing study
• Competitive annual incentive program 
• Generous discounts on a large range of personal insurance products
• Access to discounts on over 350 retailers across Australia
• Paid parental leave and the ability to apply for flexible working arrangements + more!

 At NTI, we’re committed to providing an environment where our team members feel comfortable to be themselves and valued for their unique perspectives and contributions. 

 Ready to apply? We can’t wait to read your application!

 Our application process is tailored to each role based on the unique requirements. You may be required to complete phone, face to face or video interviews, psychometric testing, and pre-employment checks as part of the application process.