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NTI Accident Assist

Real time help, when you need it most

We know that having a truck or mobile plant and equipment accident can be a traumatic experience, and there are many things to organise at once. 

That's why NTI has developed NTI Accident Assist - a free service available to all NTI policyholders 24 hours a day, 7 days a week. 

In the event of an accident, call 1800 684 669 (1800 NTI NOW) as soon as you can so we can get you back to business faster. 

Contact Us Now

If your truck or mobile plant and equipment is involved in an accident, you can call NTI Accident Assist on 1800 684 669 (1800 NTI NOW) at any hour, day or night, and we can:

  1. Ensure you receive medical assistance as needed at the time of the accident; 
  2. Arrange over-the-phone trauma counselling at the accident scene until help arrives;
  3. Authorise an NTI Heavy Vehicle Recovery Operator to recover your vehicle, trailer or MPE using the latest skills and equipment to prevent further damage;
  4. Oversee the load recovery and ensure your load recovery cost is fair;
  5. Arrange clean-up of the accident scene;
  6. Relay urgent messages to your employer, suppliers or loved ones;
  7. Arrange for the driver or operator to be transported back to base or temporary accommodation (policy limits apply);
  8. Arrange post-incident counselling for you, the driver or immediate family members; 
  9. Lodge the claim automatically (in most instances you won't even need to fill in a claim form).

For more information about NTI Accident Assist, please contact your Broker or Authorised Representative. The services provided by NTI Accident Assist are independent of NTI's decision to accept any claim. 

Carrying dangerous goods?

Transporting dangerous goods is a serious responsibility. That's why we offer an industry leading dangerous goods recovery program within our accident assist team.

Do you know about NTI Premium Repairers?

NTI Premium Repairers are a network made up of Australia’s best repairers in the transport and logistics industries who deliver the highest standards of quality, safety and service.

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